Lab — June 25, 2026
In Today's Newsletter
Reclaim.ai Has 600,000 Users. We Read Every Review.
3% of Microsoft 365 Users Pay for Copilot. Microsoft's Fix? Remove the Free Version.
Zapier Finally Added AI. Then the Bill Arrived.
What else happened today?What AI tools should I be using?

Good Morning Thorium Valley, welcome back to The Lab.

Today we're looking at an AI calendar tool that promises to protect your focus time, and whether a big acquisition might be ruining what made it good in the first place.

We're also digging into the AI assistant that lives inside your work apps but somehow only 3% of users are actually paying for.

And we're checking out the most popular beginner-friendly automation tool now that it finally added AI, because the per-task pricing might undo all the convenience.

Quickly before we dive in — Be honest — how many AI tool free trials are you currently forgetting to cancel?

Reclaim.ai Has 600,000 Users. We Read Every Review.

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Reclaim.ai Has 600,000 Users. We Read Every Review.
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An AI calendar tool that protects your focus time, bought by a company whose CEO admits customers feel "burned."

Reclaim.ai does one thing well: it watches your calendar and automatically moves your focus blocks, habits, and breaks when meetings pile up. You set a four-hour focus block, someone books over it, and Reclaim reschedules it somewhere else. For people whose calendars are constantly getting hijacked, that alone can feel like magic. The tool has 600,000 users across 70,000 companies and strong reviews from people who stuck around long enough to love it — but the complaints from those who didn't are worth paying attention to.

Dropbox acquired Reclaim in August 2024, and that's the most important thing to understand about where this tool is headed. Dropbox CEO Drew Houston has said publicly that "there's been a fair amount of disappointment or customers feeling burned by broken promises" with AI tools — he was talking about competitors, but the irony is that Reclaim users are now saying the same thing about Reclaim. Testers who've dug into it consistently land on the same critique: it's too broad and shallow. Habits and focus time work great. Everything else — tasks, scheduling links, analytics — feels bolted on. There's no mobile app, no desktop app, and if you're not on Google Calendar or Outlook, you're out of luck.

The competitive picture makes the gap clearer. Motion just raised $60M at a $550M valuation and is building a full AI project manager with autonomous agents. Reclaim isn't really competing with Motion — it's competing with Clockwise. It defends your time from other people on your team. That's it. And now that it's a Dropbox feature rather than an independent product, its roadmap will follow Dropbox's priorities, not yours.

The Verdict

If your calendar is a warzone of internal meetings and you just want to protect your lunch break and a few hours of focus time, Reclaim's free tier is genuinely worth trying. Set up two or three habits and let it run for a week. If you need actual task management, project coordination, or anything beyond calendar defense, look at Motion or even a daily planner like Sunsama. Reclaim is now a Dropbox feature, not an independent product, and its roadmap will follow Dropbox's priorities from here. For a free tool that guards your focus time, it's solid. For anything more than that, you'll outgrow it fast.

3% of Microsoft 365 Users Pay for Copilot. Microsoft's Fix? Remove the Free Version.

PRODUCTIVITY

3% of Microsoft 365 Users Pay for Copilot. Microsoft's Fix? Remove the Free Version.
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Microsoft spent $37.5 billion on AI infrastructure in one quarter. Only 15 million of its 450 million M365 users are paying for Copilot.

The pitch is simple: a $30/month AI assistant that lives inside Word, Excel, PowerPoint, Outlook, and Teams, with access to your company's data. The reality is messier. When workers have access to both Copilot and ChatGPT, 76% choose ChatGPT. So on April 15, Microsoft pulled the free Copilot Chat out of M365 apps for enterprise users without a paid license. The free AI sidebar that companies had been training employees on just disappeared — widely seen as a commercial lever to force premium licensing, not a product improvement.

Even among people who do have licenses, the numbers aren't encouraging:

+ Only about 35.8% of paid users actively use Copilot — meaning companies are paying $30 a seat for a tool nearly two-thirds of employees ignore.

+ Some organizations report using as little as 10% of the seats they purchased.

+ Microsoft is now offering 15% discounts on three-year commitments for 300+ licenses — locking customers into multi-year deals for a product with single-digit penetration.

The confusing part is that Microsoft already has a Copilot product people love. GitHub Copilot has 4.7 million paid subscribers and is deployed at roughly 90% of Fortune 100 companies. Same company, same brand. The difference? GitHub Copilot was built for the person writing code. M365 Copilot was built for the person buying software licenses. Users can tell.

Behind the scenes, things aren't much better. Microsoft has reorganized Copilot leadership five times in two and a half years, the product has suffered partial outages, and Windows Central reported that "virtually no one" inside Microsoft is using Copilot either.

The Verdict

If your company is evaluating M365 Copilot, wait. The product keeps changing, the licensing keeps shifting, and Microsoft is still figuring out what Copilot even is. If you need AI at work today, Claude or ChatGPT will do more for less confusion. The only scenario where Copilot makes sense right now is if your team already lives in Microsoft 365 and your company's SharePoint data is well organized enough for Copilot to actually pull useful answers. For everyone else, $30 a month per person is a lot to pay for a tool most of your team will quietly ignore.

Zapier Finally Added AI. Then the Bill Arrived.

PRODUCTIVITY

Zapier Finally Added AI. Then the Bill Arrived.
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The most-recommended automation tool of 2026 now has AI agents. The per-task pricing still punishes you for using them.

Zapier tops virtually every beginner-friendly AI automation list out there, and for good reason. It connects over 9,000 apps, you can build a basic automation in under 30 minutes, and the new AI features let you describe what you want in plain English and have the workflow built for you. The AI goes beyond simple trigger-and-action logic — it can evaluate context, classify messages by urgency, and draft responses using your CRM data. For a small team trying to automate lead routing or client onboarding without hiring a developer, it genuinely delivers.

The pricing is where things get tricky. Zapier charges per task, and every step in a multi-step workflow counts separately. The free plan gives you 100 tasks a month, with paid starting at $19.99/month. Run a five-step lead qualification flow on 50 leads a day and you're burning 7,500 tasks a month — blowing past the starter plan in about a week. Multiple reviewers flag this as the biggest catch, and the math starts favoring alternatives quickly once you're running anything at volume:

+ Make starts at $9/month for 10,000 operations with deeper branching logic. Steeper learning curve, but far cheaper at scale.

+ n8n is open-source and self-hostable, meaning unlimited runs for a fixed server cost. Cloud plans start at €20/month. The trade-off is you need someone technical to maintain it.

The reality is most small teams don't need the most powerful platform — they need the one their team will still be using in six months.

The Verdict

Zapier is the right starting point if you've never automated anything. The free tier plus AI agents gives you enough to test whether automation saves you real time before spending money. Once you're running more than a few multi-step workflows daily, compare what you're paying against Make's operation-based pricing. A lot of teams start with Zapier to prove the concept, then migrate when the per-task charges catch up. Start free, automate one process, measure the hours you get back, and let the numbers decide what comes next.

AI Tools

OTHER TOOLS

What our editors are paying attention to today

+ Wispr Flow: *(sponsored)*: The new viral voice-to-text AI for iPhone and Mac that actually understands what you're saying every time

+ Superpower: *(sponsored)*: The health app that tests your blood and uses AI to tell you what's actually going on with your body before your doctor does

+ Gemini 3.5 Flash: Google's latest AI model can now see and control your screen — clicking buttons, filling out forms, and navigating apps — so developers can build agents that do browser and desktop tasks for you

+ ChatGPT Enterprise: ChatGPT can now actually do things inside Slack — joining channels, uploading files, and setting reminders — instead of just reading your messages

+ Grok Build: xAI's coding tool added a /goal mode that lets developers hand off big, multi-step programming tasks to an AI agent that works on its own and checks its work before finishing

+ Claude Tag: Anthropic's new Slack agent works like a persistent team member — it remembers past conversations, handles tasks while you're offline, and can even kick off work on its own without being asked

+ AWS Kiro: Amazon's new coding tool makes AI write a full plan — requirements, technical design, and step-by-step tasks — before it writes a single line of code, so you don't end up with a mess to clean up later

That's the Lab for this week. If a tool in here saved you time or wasted it, tell us — reply directly.

Written by Jason Chen, Advait Prakash, Andrew Hales, and the Thorium Valley crew.

That's all for today's Lab. See you next time.